Natural Disaster Claims

When you’re covered with Vero Insurance you’re covered in the event of a natural disaster too.

If you have home or contents insurance with Vero, you automatically have EQCover through the Earthquake Commission (EQC) in the event of a natural disaster.

This EQC cover gives you financial protection for natural disasters such as earthquakes, landslips, volcanic eruptions, hydrothermal activity and tsunamis. It also includes storm, flood and fire cover resulting from such disasters.

EQCover pays for up to $115,000 worth of damage to your home, and up to $23,000 for loss or damage to your contents. Vero’s Residential Home and Contents insurance covers the costs over and above these limits, as set out in your policy and up to the sum insured.

For more on the EQC, visit their website.


How to make an earthquake or natural disaster claim

Important: You must make your claim with the EQC within three months of the date of the natural disaster.

Step 1 - You will need to lodge a claim with the EQC first.

EQC claims can be made over the phone on 0800 326 243 or online.

Click here to lodge a claim with EQC and make sure you make a note of your EQC claim number.

Step 2 - If the EQC advises you that your claim is above the EQC limits, you will then need to complete Step 2 to claim from Vero too.

Make sure you have your EQC Claim Number from Step 1, then call our Natural Disaster Line to lodge your claim.

Vero Natural Disaster Line: 0800 808 121

If you're an AMP Customer, call: 0508 806 244
If you're an ANZ Customer, call: 0800 269 252
If you're a Warehouse Money Customer, call: 0800 801 814


If you need help or advice, call us.

If your home has severe structural damage or is uninhabitable please call us as soon as possible so we can talk you through what to do. Your policies may provide for costs like temporary accommodation to help you get through.

Vero Natural Disaster Line: 0800 808 121