Before you start, make sure you have:
- Your policy number
- The details of what has been lost, damaged or destroyed
If you’ve lodged your claim online or via email, we’ll review the information you’ve provided. If anything essential is missing, we’ll contact with you within two business days to progress your claim.
No, it’s important to keep damaged property so we can inspect it.
If you need to dispose of items urgently for health and safety reasons, take plenty of photos and/or get an inspection report from an independent, qualified professional like a plumber or builder.
When you claim, we’ll ask you questions about what or who caused the loss. You’ll also have the opportunity to provide us with any extra information that you think will help.