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Broker & Adviser information about COVID-19

Vero is committed to being there for our customers, brokers and advisers.

The current situation with coronavirus means this is an uncertain time for many, so we will continue to share updates with you.

  • Vero – 31 August

    As Auckland moved alert levels overnight, a few things that changed in level 3 have now been updated.

  • Vero – 14 August

    As the COVID-19 situation continues, it’s a good time to remind you of the ways we can help customers maintain their cover for the long term including help with affordability and keeping cover in place.

  • Vero – 12 August

    Vero responds quickly as Auckland enters COVID-19 Alert Level 3 and the rest of the country goes into Level 2. The key message is; we are here to help.
  • Vero – 29 June

    A reminder of financial hardship support available, including a Fund of up to $10M to help customers keep cover in place.

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  • Vero – 10 June

    In this update, we remind you that we continue to offer assistance to your clients who may still be experiencing financial hardship in level 1, and outline some changes to the exceptions made to some policies in levels 2, 3 and 4.

  • Vero – 2 June

    This important update includes a reminder of the difference between a premium waiver and a premium deferral, and provides resources to help you support customers who may be experiencing vulnerability.

  • Vero – 27 May

    A focus on SME clients, covering: renewal premium assistance, risk surveys and an extension to the renewal rollover.

  • Vero – 26 May

    Read about good news on house and contents renewals, the assistance options still available and remember to review reduced cover taken up for motor vehicles.

  • Vero – 13 May

    Vero's latest Inside Word updates customers and brokers as the country enters Alert Level 2. Read about Motor vehicle cover, landlord inspections and commercial buildings including unoccupied premises and building compliance.

  • Vero – 1 May

    Two new updates relevant to your clients – including a Claims update on working with our supplier network, how to get in touch with Claims and a change to Holiday Home supervision required under alert level three.

  • Vero – 24 April

    In addition to the options Vero has already committed to, we are extending the options available for your clients experiencing financial hardship by offering premium waivers for eligible clients on Personal Insurance products. These are available to eligible clients until 5pm 30 June 2020. An update on Claims under Level 3.

  • Vero – 15 April

    We’ve temporarily removed the standard $500 excess on our windscreen cover and Commercial customers can now adjust their Sum Insured as their renewal rolls over.

  • Vero – 8 April

    To support customers experiencing financial hardship, Vero is offering a range of solutions to support your customers. Answering your questions about WOF and license expiry, and responding to situations where customers may no longer be using vehicles.

  • Vero – 26 March

    We have lifted the exclusion for unoccupied sites on our Project site cover policy and renewals for Business and Rural customers are currently being automatically rolled over.
  • Vero – 25 March

    Our teams are all working from home – sales and service teams will be operating under usual business hours but there are some changes to claims due to current restrictions.

  • Vero – 23 March

    For customers that are experiencing financial hardship, Vero can offer some assistance through payment frequency or changes to excess. Talk to our teams to find out how we can help.

How to get in touch with us

If you have an enquiry that hasn’t been answered by our customer FAQ’s or these communications please e-mail:

Commercial and Rural: commercial@vero.co.nz

Personal Lines: veropersonallines@vero.co.nz

or speak to one of our team on the numbers below.

Contact centre: 0800 808 508

From outside NZ: +64 9 363 2222

8.30am–5pm Monday – Friday


Our teams are currently working from home to ensure we can respond to our customers. You may experience a delay of up to 10 seconds as your call is connecting but please hold to enable us to answer your enquiry.