Broker & Adviser information about COVID-19

Vero is committed to being there for our customers, brokers and advisers.

The current situation with coronavirus means this is an uncertain time for many, so we will continue to share updates with you.

  • Vero – 31 August 2021

    We recognise that now more than ever is the time to be flexible in our approach, so we have reinstated a number of measures which were put in place for lockdown in early 2020.

  • Vero – 25 August 2021

    With the recent news that Level Four will be extended, we wanted to provide an update on how we are supporting customers throughout this time.

  • Vero – 18 August 2021

    Covid 19 update based on change in Alert Level. New Zealand moved to a Level Four lockdown last night – Auckland and Coromandel for seven days and the rest of the country for three days.

  • Vero – 1 March 2021

    Covid 19 update based on change in Alert Level. Auckland moving to Alert Level 3 and the rest of New Zealand in Alert Level 2. We are all now used to this way of working, and our teams are ready to keep working with you.

  • Vero – 15 February 2021

    Covid 19 update based on change in Alert Level. We’re here to help. Please get in touch with us through your usual channel to talk it through.

  • Vero – 14 August 2020

    As the COVID-19 situation continues, it’s a good time to remind you of the ways we can help customers maintain their cover for the long term including help with affordability and keeping cover in place.

  • Vero – 31 August 2020

    As Auckland moved alert levels overnight, a few things that changed in level 3 have now been updated.

  • Vero – 14 August 2020

    As the COVID-19 situation continues, it’s a good time to remind you of the ways we can help customers maintain their cover for the long term including help with affordability and keeping cover in place.

  • Vero – 12 August 2020

    Vero responds quickly as Auckland enters COVID-19 Alert Level 3 and the rest of the country goes into Level 2. The key message is; we are here to help.
  • Vero – 29 June 2020

    A reminder of financial hardship support available, including a Fund of up to $10M to help customers keep cover in place.

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  • Vero – 10 June 2020

    In this update, we remind you that we continue to offer assistance to your clients who may still be experiencing financial hardship in level 1, and outline some changes to the exceptions made to some policies in levels 2, 3 and 4.

  • Vero – 2 June 2020

    This important update includes a reminder of the difference between a premium waiver and a premium deferral, and provides resources to help you support customers who may be experiencing vulnerability.

  • Vero – 27 May 2020

    A focus on SME clients, covering: renewal premium assistance, risk surveys and an extension to the renewal rollover.

  • Vero – 26 May

    Read about good news on house and contents renewals, the assistance options still available and remember to review reduced cover taken up for motor vehicles.

  • Vero – 13 May 2020

    Vero's latest Inside Word updates customers and brokers as the country enters Alert Level 2. Read about Motor vehicle cover, landlord inspections and commercial buildings including unoccupied premises and building compliance.

  • Vero – 1 May 2020

    Two new updates relevant to your clients – including a Claims update on working with our supplier network, how to get in touch with Claims and a change to Holiday Home supervision required under alert level three.

  • Vero – 24 April 2020

    In addition to the options Vero has already committed to, we are extending the options available for your clients experiencing financial hardship by offering premium waivers for eligible clients on Personal Insurance products. These are available to eligible clients until 5pm 30 June 2020. An update on Claims under Level 3.

  • Vero – 15 April 2020

    We’ve temporarily removed the standard $500 excess on our windscreen cover and Commercial customers can now adjust their Sum Insured as their renewal rolls over.

  • Vero – 8 April 2020

    To support customers experiencing financial hardship, Vero is offering a range of solutions to support your customers. Answering your questions about WOF and license expiry, and responding to situations where customers may no longer be using vehicles.

  • Vero – 26 March 2020

    We have lifted the exclusion for unoccupied sites on our Project site cover policy and renewals for Business and Rural customers are currently being automatically rolled over.
  • Vero – 25 March 2020

    Our teams are all working from home – sales and service teams will be operating under usual business hours but there are some changes to claims due to current restrictions.

  • Vero – 23 March 2020

    For customers that are experiencing financial hardship, Vero can offer some assistance through payment frequency or changes to excess. Talk to our teams to find out how we can help.

How to get in touch with us

If you have an enquiry that hasn’t been answered by our customer FAQ’s or these communications please e-mail:

Commercial and Rural: commercial@vero.co.nz

Personal Lines: veropersonallines@vero.co.nz

or speak to one of our team on the numbers below.

Contact centre: 0800 808 508

From outside NZ: +64 9 363 2222

8.30am–5pm Monday – Friday


Our teams are currently working from home to ensure we can respond to our customers. You may experience a delay of up to 10 seconds as your call is connecting but please hold to enable us to answer your enquiry.