Broker & Adviser Centre

This is the dedicated support centre for our business partners.

This is where you can find resources and tools to support your customers with their Vero insurance needs. You can log in to our business portals, or check below to access a wide range of technical documents and proposal forms.

Policy documents centre

From time to time we update our policy wordings. In our Policy Document Centre you can find current policy wordings, as well as any older policy wordings your customers may still be using, and summaries of any changes. 

Making claims

If one of your customers needs to make a claim, we’re here to help 24/7. You can lodge a claim for your customer online, or by calling us, emailing us or completing one of our claims forms.

Our claims forms, and all the resources you need to make claims for your customers are available here.

If your  customer has an earthquake or natural disaster claim, make sure they also lodge their claim with EQC within three months of the date of the event. EQC claims can be made over the phone on 0800 326 423, or online here.

Proposal forms

If you’d like to use one of our proposal forms to arrange cover for a customer, you can find all our proposal forms below.

Updating your details

Make sure our Broker Locator can find you in the right place. Let us know of any changes or updates to your contact details by emailing us here

Can’t find what you’re looking for?

Talk to your Vero Business Development Manager for assistance or contact us.

Document downloads