Vero is a corporately responsible, publicly listed company that is committed to a ‘Best Practice’ procurement approach across all claim spend. This means delivering value using simple but robust procedures in the claims management process. We are dedicated to customer satisfaction and go out of our way to ensure that our customers are well looked after. Our business approach is to source national suppliers of goods and services with a ‘local presence’, such as franchises, buying groups and locally owned businesses.
This ensures that our customers receive a prompt and personalised service close to home. We seek to develop open and trusting relationships with our suppliers, so that together we can provide the best possible service to our customers.
At Vero, we value our suppliers and the contribution they make to the strength of our business. We aim to build solid, trusting relationships that will benefit both parties and provide our customers with certainty.
We conduct an open and transparent selection process for all contractual suppliers and we aim to give all stakeholders the opportunity to be involved in the procurement process. To find out more about our existing supplier network, click on one of the links below:
To ensure your vehicle claim is processed as quickly as possible, we can digitally assess your vehicle via our nationwide Approved Repairer network. And when we need additional assistance, we have preferred agreements with key external assessing providers throughout New Zealand. Vero Approved Repairer's are a nationwide network of professional vehicle repairers, providing high standards of workmanship and customer service.
Vero Approved Repairer's guarantee their workmanship for as long as you own the vehicle
Repair estimates are not required. Repairs are Quality Checked before your vehicle is returned to you
A courtesy car/vehicle will be provided where possible. Priority service and speedy repairs
Our network of approved repairers is monitored and audited by us on a regular basis to ensure the quality of repairs and service to you remains high.
Vero has a number of long-term supplier relationships. The following is a list of suppliers that our customers regularly seek the services of.
Chem-Dry is a professional carpet and upholstery cleaner with a national network of trained franchisees. Their coverage extends to 95% of the New Zealand population. A central call centre makes appointing a service provider to take care of carpet and upholstery claims easy. Customers should contact their Broker or Adviser, or local Vero Sales Office in the first instance. In an emergency or outside of hours you may contact Chem-Dry directly on the number below, quoting your Vero Policy Number, at: