make a claim

      If you've been affected by the Christchurch earthquake...

      Remember that your family’s health, security and safety comes first. Make sure you are safe in your home or workplace and that your property is secure.

      We’ve brought in extra people to the Christchurch region, and are dealing with the more serious claims first. The earlier we hear from you, the better.

      • If your house and contents has suffered damage, contact the Earthquake Commission on 0800 652 333
      • You can also contact your broker or adviser, or call Vero on
        0800 808 121

      Click here for some simple, practical steps to help you get through.

      Click here for the latest claims update for policyholders.

      Brokers & Advisers
      If you have customers insured with Vero or AMP, please contact us as soon as possible on the Vero Disaster Recovery line 0800 808 121. We will be communicating directly with you as the situation develops. Copies of these communications are listed below:

      Broker Updates:
      4 September
      6 September
      7 September
      8 September

      Adviser Updates:
      4 September
      6 September
      7 September
      8 September


      Useful links
      The Earthquake Commission http://www.eqc.govt.nz
      The Ministry of Civil Defence & Emergency Management http://www.civildefence.govt.nz/memwebsite.nsf




      Vero sells its products through independent brokers. You can find a broker near you with the help of Vero’s Broker Locator...


      If you've been affected by the Christchurch earthquake, click below for more information...