At Vero, we realise the value of our customers so we are continually striving to provide excellent customer service. As a valued business partner you know first-hand about how we work, so your thoughts and views are extremely important to us. If our service is good, bad or just OK, we would love for you to tell us so that we can provide an even better service to you.

Please let us know

• If you have any issues which were not resolved to your satisfaction
• If we managed to meet or exceed your requirements
• If you can identify any ways in which we can improve the effectiveness of our operations
• If you have any suggestions about what we could do differently or
• If you would like to know our complaint procedure.

Also feel free to contact us with any questions, suggestions or feedback you may have regarding this site or our business as a whole.

As a member of the Insurance Council of New Zealand, Vero fully embraces and is compliant with the Fair Insurance Code.